Work

Surveillance / Enterprise · 2025-present

Surveillance Portfolio

Leading UX strategy, planning, and delivery across the Surveillance portfolio

01

Problem Landscape

  • –15+ products across Markets & Syndicate and Cross Portfolio
  • –Legacy case management, reporting, and management platforms with fragmented experiences
  • –UX had little to no involvement in planning and product decisions
02

Future State Vision

  • –Establish UX as a strategic partner within Surveillance
  • –Bring consistency across products and workflows
  • –Enable earlier UX involvement in planning, discovery, and delivery
03

Strategic Approach

  • –Led portfolio planning, prioritization, research, and design strategy
  • –Built stakeholder trust through proactive engagement and early UX collaboration
  • –Scaled UX support from a single designer to a two-person team
  • –Owned end-to-end UX for UCM, DCD, Metrics, Volume Analysis, and Hierarchy Report
04

Business Impact

  • –Shifted stakeholder mindset from "Why do we need UX?" to "We can't proceed without UX."
  • –Secured UX participation in PI Planning and roadmap discussions
  • –Expanded UX engagement from a handful of initiatives to 35+ projects
  • –Simplified complex reporting experiences, reduced workflow complexity, and influenced AI-enabled case management solutions
All initiatives