Surveillance Ecosystem

• –Surveillance analysts relied on 15+ products across investigations, reporting, and management workflows.
• –Despite serving the same users, products evolved independently with different patterns, terminology, and experiences.
• –Users spent significant effort switching contexts, learning multiple workflows, and navigating inconsistent interfaces.

Result: A fragmented user experience across the surveillance portfolio.

• –Transform disconnected products into a connected Surveillance Ecosystem.
• –Create a consistent experience across workflows, interactions, and information structures.
• –Enable users to move seamlessly between products without relearning processes.

Goal: Design the portfolio as one experience, not fifteen separate applications.

• –Initiated a portfolio-wide ecosystem discovery effort.
• –Mapped products across the data, service, and experience layers.
• –Identified shared users, overlapping capabilities, workflow dependencies, and experience gaps.
• –Established a foundation for common patterns, workflows, and cross-product consistency.

Focus: Align the ecosystem before redesigning individual products.

• –Established the first portfolio-level UX vision across Surveillance.
• –Shifted conversations from product-specific improvements to ecosystem-level thinking.
• –Created visibility into shared users, workflows, and capabilities across 15+ products.
• –Enabled stakeholders to identify alignment opportunities beyond individual initiatives.