Compliance / Enterprise · 2023

Anti-Money Laundering

Leading UX across six AML initiatives to modernize screening, investigations, and compliance workflows

Problem Landscape

–Diverse AML products supporting screening, investigations, compliance, and operational workflows
–Legacy and third-party platforms creating fragmented user experiences
–Limited adoption of research, usability validation, and design standards across product teams
–Growing need for scalable UX practices as Agile delivery expanded across the organization

–Create a consistent experience across AML products and workflows
–Embed research-led decision making into product development
–Standardize design practices through ICG Design System adoption
–Establish scalable UX foundations that support modernization, accessibility, and future growth

–Led UX across six AML initiatives spanning screening, investigations, dashboards, and workforce management
–Modernized legacy and third-party platforms using ICG Design System principles
–Introduced user research and usability testing to inform product decisions
–Designed actionable operational dashboards to improve visibility and decision making
–Partnered closely with Product and Engineering to align business objectives, user needs, and technical constraints
–Established repeatable UX practices, documentation standards, and collaboration models across projects

–Improved experience consistency across multiple AML products and teams
–Accelerated modernization through design system adoption and reusable patterns
–Increased confidence in product decisions through research-led validation
–Improved operational visibility and resource planning through dashboard and workforce management initiatives
–Strengthened collaboration between UX, Product, and Engineering